Privacy Policy

1. Commitment to Privacy and Security

We adhere to Ontario's Freedom of Information and Protection of Privacy Act (FIPPA) and all applicable Canadian privacy laws. We protect your data using strong technical, organizational, and physical security measures to prevent unauthorized access, misuse, or loss.

2. Information We Collect and Use

We collect personal information only when necessary to provide and enhance your experience. This includes your name, contact details, payment information, and order history. Your data enables us to:

Process and deliver your orders securely and efficiently.
Communicate important updates, order status, and support.
Maintain records for legal and regulatory compliance.
Analyze trends and improve website performance.

3. No Unauthorized Sharing or Selling of Data

We do not sell, trade, or share your personal information with third parties for marketing purposes. Information is only shared with authorized service providers (such as delivery partners) strictly for operational purposes.

4. Local Delivery, Mailout, and Dispensary Pickup Security

For orders requiring delivery or pickup:

Proof of legal age (19+) and valid government-issued ID is mandatory.
Only the customer or authorized individual can receive the order.
Dispensary and curbside pickups require confirmation of identity.
All transactions are processed securely to prevent fraud and ensure accuracy.

5. Payment and Fraud Prevention

Payments are processed securely. We implement robust fraud prevention measures, and any fraudulent activity (including chargebacks) will result in order cancellation, account suspension, and potential legal action.

6. Data Protection Technology

Our website uses encryption, firewalls, and monitoring tools to protect customer data. While no online system is entirely immune, we continuously update our security practices to safeguard your personal information.

7. Customer Rights and Transparency

You can review, correct, or update your personal information anytime by contacting us. We retain personal data only as long as necessary to meet legal obligations or operational requirements.

8. Cookies and Analytics

Our website uses cookies and secure analytics tools (e.g., Google Analytics) to understand site usage and enhance your experience. Data collected is anonymous and used solely to improve website performance.

9. No Refunds Policy and Liability Limitations

All sales are final. Refunds or exchanges are only granted under exceptional circumstances at the sole discretion of Micro Zoomiez. We are not liable for any misuse or misinterpretation of our products.

10. Social Media and Third-Party Platforms

Our social media presence follows the privacy policies of the platforms we use. Please review their terms before interacting. We do not control or guarantee the security of third-party platforms.

11. Changes to this Policy

We may update this Privacy Policy as needed to reflect new practices, technologies, or legal requirements. Updates will be posted on our website, and continued use of our services signifies your acceptance.